RemoteAssistHelper Release Rss Feed

Updated Release: Version 2 (Jan 22, 2008)

chakote — Thu, 11 Dec 2008 01:35:54 GMT

Complete rewrite of UI code.

Permissions Fix

On machines where the user is a member of the administrators group, it will automatically make the registry updates specified in AllowUnsolicitedRemoteAssistRequest.reg (included in the zipfile). On machines where the user is not a member of the Administrators group, you must deploy the registry settings from AllowUnsolicitedRemoteAssistRequest.reg to prevent the issue EXCEPTION HRESULT:0X800704EC.

Reduced number of clicks

Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

Released: Version 2 (Jan 22, 2008)

Thu, 11 Dec 2008 01:35:52 GMT

Complete rewrite of UI code.

Permissions Fix

Reduced number of clicks

Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

CREATED RELEASE: Version 2 (Jan 22, 2008)

Tue, 22 Jan 2008 19:06:00 GMT

!! Complete rewrite of UI code.

!! Permissions Fix
On machines where the user is a member of the administrators group, it will automatically make the registry updates specified in AllowUnsolicitedRemoteAssistRequest.reg (included in the zipfile). On machines where the user is not a member of the Administrators group, you must deploy the registry settings from AllowUnsolicitedRemoteAssistRequest.reg to prevent the issue [workitem:2845].

!! Reduced number of clicks
Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

UPDATED RELEASE: Version 1.1 (Jun 27, 2006)

Thu, 27 Sep 2007 00:17:22 GMT

*This is the current production-ready code release.*

Extract the zip archive to a folder on the system volume (usually C:) and edit the RemoteAssistHelper.exe.config file.

+SALEM_PATH+ is the path is the network share where the remote assistance request ticket (RATicket) will be saved for retrieval by an administrator.

+CORP_NET+ must be set to 1

CREATED RELEASE: Version 1.1 (Sep 10, 2007)

Thu, 27 Sep 2007 00:10:32 GMT