Remote Assistance Helper

Updated Release: Version 2 (Jan 22, 2008)

chakote — Thu, 11 Dec 2008 01:35:54 GMT

Complete rewrite of UI code.

Permissions Fix

On machines where the user is a member of the administrators group, it will automatically make the registry updates specified in AllowUnsolicitedRemoteAssistRequest.reg (included in the zipfile). On machines where the user is not a member of the Administrators group, you must deploy the registry settings from AllowUnsolicitedRemoteAssistRequest.reg to prevent the issue EXCEPTION HRESULT:0X800704EC.

Reduced number of clicks

Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

Released: Version 2 (Jan 22, 2008)

Thu, 11 Dec 2008 01:35:52 GMT

Complete rewrite of UI code.

Permissions Fix

Reduced number of clicks

Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

UPDATED WIKI: Home

chakote — Wed, 02 Apr 2008 21:15:40 GMT

Written in VB.NET 2005, this is an implementation of the Remote Assitance (HelpServices) APIs that give users single-click (almost) access to generating remote assistance tickets on a LAN or WAN connection.

Version 2 released 2008-01-22

Download here: Version 2

To Do:

For version 2.1

-Add "attach ticket to email message" feature implementing Net.SMTP
-Use .Net Remoting to make this code execute remotely on a target PC so it involves less clicks for the user.
This would make it infinitely more useful for system administrators.

Many thanks to Jonathan Malek for writing the original DotNetHelpServices wrapper class, which I ported to VB and expanded on for this project.

If you download the source code or the binaries for Version 2 and like what you see, send me an email <epitti [at] gmail [dot] com>.

UPDATED WIKI: Home

chakote — Wed, 02 Apr 2008 21:15:10 GMT

Version 2 released 2008-01-22

Download here: Version 2

To Do:

For version 2.1

If you download the source code or the binaries for Version 2 and like what you see, send me an email epitti [at] gmail [dot] com.

UPDATED WIKI: Home

chakote — Wed, 02 Apr 2008 21:13:46 GMT

Version 2 released 2008-01-22

Download here: Version 2

To Do:

For version 2.1

If you download the source code or the binaries for Version 2 and like what you see, send me a line at chakote [at] yahoo [dot] com

Source code checked in

chakote — Thu, 24 Jan 2008 18:49:57 GMT

Added code to make the success message box appear above other windows (.TopMost)

UPDATED WIKI: Home

chakote — Tue, 22 Jan 2008 19:43:15 GMT

Version 2 released today. (2008-01-22)

Download here: Version 2

To Do:

For version 2.1

If you download the source code or the binaries for Version 2 and like what you see, send me a line at chakote [at] yahoo [dot] com

UPDATED WIKI: Home

chakote — Tue, 22 Jan 2008 19:42:02 GMT

Version 2 released today. (2008-01-22)

Dowload here: Version 2

To Do:

For version 2.1

-Add "attach ticket to email message" feature implementing Net.SMTP
-Use .Net Remoting to make this code execute remotely on a target PC so it involves less clicks for the user.
This would make it infinetly more useful for system administrators.

Many thanks to Jonathan Malek for writing the original DotNetHelpServices wrapper class, which I ported to VB and expanded on for this project.

If you download the source code or the Version 2 and like what you see, send me a line at chakote [at] yahoo [dot] com

UPDATED WIKI: Home

chakote — Tue, 22 Jan 2008 19:40:28 GMT

To Do:

For version 2.1

-Add "attach ticket to email message" feature implementing Net.SMTP
-Use .Net Remoting to make this code execute remotely on a target PC so it involves less clicks for the user.
This would make it infinetly more useful for system administrators.

Many thanks to Jonathan Malek for writing the original DotNetHelpServices wrapper class, which I ported to VB and expanded on for this project.

If you download the source code or the Version 2 and like what you see, send me a line at chakote [at] yahoo [dot] com

CREATED RELEASE: Version 2 (Jan 22, 2008)

Tue, 22 Jan 2008 19:06:00 GMT

!! Complete rewrite of UI code.

!! Permissions Fix
On machines where the user is a member of the administrators group, it will automatically make the registry updates specified in AllowUnsolicitedRemoteAssistRequest.reg (included in the zipfile). On machines where the user is not a member of the Administrators group, you must deploy the registry settings from AllowUnsolicitedRemoteAssistRequest.reg to prevent the issue [workitem:2845].

!! Reduced number of clicks
Launching the application, now kicks off the remote assistance request ticket generation right away. No unnecessary clicking.

UPDATED WIKI: Home

chakote — Tue, 22 Jan 2008 18:38:30 GMT

To Do:

For version 2.1

-Add "attach ticket to email message" feature implementing Net.SMTP
-Use .Net Remoting to make this code execute remotely on a target PC so it involves less clicks for the user.
This would make it infinetly more useful for system administrators.

Many thanks to Jonathan Malek for writing the original DotNetHelpServices wrapper class, which I ported to VB and expanded on for this project.

If you download the source code or the Version 1.1 and like what you see, send me a line at chakote [at] yahoo [dot] com

CLOSED ISSUE: EXCEPTION HRESULT:0X800704EC

chakote — Sat, 19 Jan 2008 02:10:39 GMT

I'm getting the following error:

Windows cannot open this program because it has been prevented by a software restriction policy Execeptio from HRESULT 0X800704EC
HelpServicesClasses.vb:Line 50
remoteAssist.vb:Line 23

Source code checked in

chakote — Sat, 19 Jan 2008 02:10:38 GMT

Fixed Exception HRESULT with Software Restriction Policy

Source code checked in

chakote — Sat, 19 Jan 2008 02:07:04 GMT

Source code checked in

chakote — Fri, 18 Jan 2008 02:52:05 GMT

Completely re-wrote the front-end window code. Added display of progress bar. Main window only displays if there was an error genating the remote assistance request

Source code checked in

chakote — Fri, 18 Jan 2008 02:48:51 GMT

Source code checked in

chakote — Fri, 18 Jan 2008 02:48:10 GMT

CLOSED ISSUE: Fix whatismyIP code to properly detect IP address

chakote — Fri, 18 Jan 2008 02:46:53 GMT

Fix whatismyIP code to properly detect IP address (currently disabled in code due to API change).

Need to fix code that checks whatismyip.com if the CORP_NET value in the config file is set to TRUE.
Comments: Fixed in version 2

COMMENTED ISSUE: Fix whatismyIP code to properly detect IP address

chakote — Fri, 18 Jan 2008 02:46:21 GMT

Changed code to target a specific (assigned by whatismyip.com) page on the whatismyip.com site (new way) instead of parsing the text of the homepage (old way).

CREATED ISSUE: Fix whatismyIP code to properly detect IP address

chakote — Fri, 18 Jan 2008 02:45:02 GMT

Fix whatismyIP code to properly detect IP address (currently disabled in code due to API change).

Need to fix code that checks whatismyip.com if the CORP_NET value in the config file is set to TRUE.